Archive for the ‘Trends’ Category
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2. December 2011 – 15:02 by John Heaven (TuTech Innovation GmbH)
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Protecting citizens' data (photo by jaime.silva, Flickr)
The Region of Hanover (yes, that’s the correct English spelling) has dropped its Facebook page due to data protection concerns. Kommune21, an E-Government magazine, reports that recent statements from some of Germany’s regional Data Protection Commissioners (the best known example coming from Schleswig-Holstein) led the region to take drastic steps, despite the advantages of the Facebook page in reaching younger users.
As Berlin celebrates its millionth Facebook fan, this will continue to keep concerns about data protection protection high on the agenda. The Schleswig-Holstein Data Protection Commissioner’s controversial findings earlier this year ordered all organisations in his state to drop their Facebook pages and cease to use the Facebook ‘like’ button on their websites. This is because data about users is sent to servers in the US and, according to the Commissioner, not enough is done to inform users about what data are collected and what happens to them.
The Commissioner also raised concerns about the use of the Facebook “Like” plugin, which allows users to recommend a page to their Facebook friends by clicking on a button on the website concerned instead of pasting a link onto Facebook. It would appear that information about users, even those who do not have Facebook accounts, are sent to Facebook and logged-in users of the social networking site can be tracked across websites.
At the start of September, Heise, a German publisher, got itself into trouble with Facebook for developing a ‘Like’ plugin that first has to be activated by the user, in order to avoid sending any data to Facebook without the user’s consent. The dispute appears to have been resolved since Heise developed an alternative logo and only shows the Facebook logo once the user has clicked on it to activate the sharing function. You can see it in action on heise.de (the ‘Empfehlen’ button at the end of each article).
Posted in News, Trends | No Comments »
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6. October 2011 – 18:31 by John Heaven (TuTech Innovation GmbH)
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Birmingham Civic Dashboard screenshot
In its recent consultation document ‘Making Open Data Real’, the UK Government expresses high hopes for open data, heralding it as possibly “the most powerful lever of 21st century public policy”. Following several years of open data advocacy, activism and hack days, in the UK open data is moving towards the mainstream thanks to unanimous backing from the coalition government and the opposition.
The latest move in open data comes from Birmingham City Council, which today launched its ‘Civic Dashboard’. This is a web site publishing raw customer services data along with a slick visualisation, which was made possible by a grant that Digital Birmingham received as a result of winning a competition run by the National Endowment for Science, Technology and the Arts (NESTA).
The Civic Dashboard draws its data from the customer service centre set up as part of the Council’s Business Transformation programme. An extract of data about all customer enquiries, whether by telephone, internet or email, is recorded by the customer relationship management system and fed into the Civic Dashboard in an aggregated (anonymised) form once per day. Where the data is geocoded, it can be presented on a map to show how many contacts originate from a particular ward or constituency. You can even see which channels the enquiries come through, which shows that the Council receives far more enquiries by telephone than through other channels.
This is an important step towards bridging the gap between eGovernment and ‘weGovernment’. Coming from the Council that was heavily criticised for spending £2.8m on its website as part of its eGovernment transformation, especially by Birmingham’s vocal social media users, opening up the data that is produced in the background shows what the new infrastructure can do beyond serving up static content. Doubtless there are many more datasets that exist as a result of the transformation programme, and if these are released in the future, perhaps Brummies will feel they got a better deal out of transformation than they first thought.
This itself is quite a paradox: such a handover of control to the citizen wouldn’t have happened if it weren’t for the huge transformation programme because IT is absolutely necessary for the collection of data in a reusable form.
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Posted in good practice, News, open data, Trends | 1 Comment »
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26. September 2011 – 13:52 by John Heaven (TuTech Innovation GmbH)
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e.gov conference, Belfast
At the “Open.gov & e-participation” conference in Belfast on 22nd September I said a few off-the-cuff words about open data in Germany before presenting DEMOS-Plan, the spatial planning consultation software that we have developed together with the local authority in Hamburg.
I think it’s fair to say that the open data debate is not quite as far ahead in Germany as it is in the UK. Although there are good examples (MOGDy, Apps4Berlin, Berlin’s new open data portal, the Bremen open data recommendation) here of local authorities and third parties opening their data and demonstrating what they can do, the UK government’s commitment to opening data as demonstrated by data.gov.uk and its recent consultation on ‘Making Open Data Real‘ show that the debate has moved on from ‘whether’ to ‘how’.
However, I argued, based on experience of eParticipation more generally, when Germany does catch up it will commit to well thought-out solutions that are implemented sustainably. The examples I used were Hamburg’s social media guidelines — which I have previously mentioned on PEP-NET and which describe in detail how Hamburg handles social media — and our own DEMOS-Plan, which is fully integrated into Hamburg’s infrastructure, is ‘business as usual’ because it will from now on be used for all local plan consultations in Hamburg, and is backed up by a procedure that gives citizens and stakeholder organisations a legal right to participate in urban planning, both online and offline.
If things happen in a similar way, I think open data will take off in Germany and many of the same issues that the UK is wrestling with will apply: so it will be necessary to think about the costs of opening datasets and to decide on which ones have priority. How do you decide which datasets are worth the investment? Do you assume that businesses will be built on the data public bodies publish, or do you prescribe a specific purpose that data should be used for? The UK government is quite clear in its white paper that enabling service users to make a more informed choice about which providers they use is an important motivation.
One issue that I think will be get more attention in Germany than in the UK is data protection. You get a good idea of how jealously Germans guard their privacy if you have a look around a residential area with Google Street View — in some cases, so many houses are blurred out that it is pretty much useless. Or see the Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein’s (Data-protection Commission for the State of Schleswig-Holstein’s) decision that Facebook pages and ‘like’ buttons on third-party websites contravene data protection law and should be stopped with immediate effect. In this context, I find it difficult to foresee Germany adopting an ‘open by default’ policy with regards to data. The risk that personal data could slip through the net could be too high.
So I think the German public sector is working on these issues and when the strategy is nailed down, it will be embedded for the long term. In short, open data will at some point be business as usual, even if it Germany doesn’t do ‘open by default’.
Posted in open data, Trends | No Comments »
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28. July 2011 – 16:49 by Asociacion Ciudades Kyosei / Pedro Prieto-Martin
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“The e-(R)evolution will not be funded. An interdisciplinary and critical analysis of the developments and troubles of EU-funded eParticipation” is the title of a paper that our association recently wrote as part of our research and knowledge dissemination efforts. The article is meant to be properly published soon, but some bureaucratic issues have delayed its release more than we can wait.
Because this paper needs to be read and, more important, discussed while its analyses are still current.
Thus, we have decided to make it provisionally available through PeP-NET. To start such a conversation, what better place than PeP-NET, the Pan European eParticipation network? 
We have spent many hundreds of hours researching and writing the paper, as we struggled to make sense of the developments and “under-developments” of eParticipation in the last ten years.
Our appraisal is based on an extensive and interdisciplinary analysis of distinct relevant sources, which included the most recent reports, articles and literature reviews dealing with eParticipation research, practice and theory, as well as projects’ deliverables and evaluations, related databases, and our direct examination of eParticipation systems.
We had to resort to a very varied bunch of disciplines (from history and medicine to Mayan performing arts; seriously!! ) to be able to achieve a comprehensive understanding of the field’s challenges… and to make a compelling exposition of them.
The paper ended up being “quite controversial”, as our assessment of eParticipation came to suggest that some of the problems that have hampered its progress have a systemic, overarching character: that kind of ‘elephant in the living room’-issues whose very existence tends to be denied because of their complexity or the embarrassment they cause and, as a result, cannot normally be acknowledged or discussed, let alone get properly sorted out.
Examples of the “embarrassing questions” the paper poses are:
- How can it be that after 10 years… all relevant ‘agendas’ of eParticipation research are still reported as underdeveloped?
- And how can it be that even the most basic questions –for example: the relation of Participation and eParticipation, or the understanding of the dual nature of eParticipaton as something that can be driven by authorities or by citizens themselves– remain unsolved?
- More than 187 millions of Euros were invested in the last ten years to promote experimentation in the field, so… where are the results? Where are the breakthroughs and the research milestones? Can we feel satisfied with just some “vague confirmations” of ideas that 10 years ago could already have been easily guessed?
Through the paper, we have done our best to constructively diagnose eParticipation and to propose some treatments for the field’s maladies. But our perspective and understanding are necessarily limited: the real “treatment” for those problems would require a reflection process that involves the whole eParticipation community.
We see this paper as an urgent “call for self-reflection” and consider it a “MUST READ” for anyone involved in European eParticipation: from the officials working at EC’s Directorate for Information society and Media, to the researchers, practitioners, NGOs, public workers, citizen associations… and even any interested European citizen.
Therefore, we would like to encourage all our PeP-NET friends and in general all people with interest in eParticipation… to have a look at the paper during this nice summer weekend.
Anyone who feels “touched” by any of the paper’s claims and argumentations… should speak up and comment to this post. It doesn’t matter if it is to support, extend or complement our asseverations, or to oppose, challenge or further qualify them… please, share your views.
PeP-NET was meant to be a HUB for the conversations around eParticipation. So… let’s discuss. It is important that the issues we showed –be them real or imagined– are talked about, and possibly acted upon.
The environment where we operate is moving. Moving faster and faster. And in the context of the ‘Europe 2020 Strategy’ and its flagship initiative “Innovation Union”, which aims to renew EU’s “Research and Innovation Funding Programmes”, the most important question we need to answer is: “What do we do now??”
For sure, we could keep pretending that there is NO elephant in the living room. Stay in our “academic” Ivory Tower, and just continue doing as we did so far… while we wait for the “barbarians of eParticipation” to arrive, change the democratic landscape by really integrating ICT in governance… and make fools of all us. PeP-NET subscribers included.
But in our association we want to believe that we, the European eParticipation Community, could do much better than that.
So… no more to say!! Thank you very much for your attention. We hope some of you enjoy reading of our paper and some exchange of ideas can happen afterwards.
—– ADDITION: A CONCEPTUAL MAP SUMMARISING PAPER’S KEY FINDINGS —–
Several people asked for a “summary” version of the paper. Here you have a JPG image (2,5 Mbytes) displaying a Conceptual Map that summarises the paper’s key findings.
I recommend you to save the file first, and then open it with an image editor (like Office Picture Manager) to watch it. It’ll be more easy for you to zoom in and out in the different parts of the image.
Posted in ICT, Projects, Tools, Trends, Visions | 20 Comments »
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21. July 2011 – 17:45 by John Heaven (TuTech Innovation GmbH)
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Me, posing in Second Life
This morning I went for a walk in a place on the other side of the channel which doesn’t exist yet. All without leaving my desk. Thanks to Birmingham’s Second Life model of the Library of Birmingham, the real life version of which is due to be opened in 2013, I was able to have a look at what they’re planning.
A couple of months back I blogged about Birmingham’s virtual model of the Library of Birmingham, then in the later stages of development. Earlier this month the Virtual Library went live, meaning that people from Birmingham (and beyond) can see a virtual model of the library that is scheduled to open in 2013 and let the developers know what they think.
As a Brummie, I recognised Centenary Square, and it was clear where the new library will be located and easy enough to get in (although Second Life can take a bit of getting used to before you start walking like you’re sober). Almost all areas of the library are accessible, and you can even choose whether to take the escalators or teleport to the different floors. It gives a good feel of how the library will eventually look and I noticed that some people had already commented on the building: one visitor was “concerned about the floor — it might do your head in!” and someone advised “Make sure the tables are able to be used by disabled people and children.”
As I mentioned in my previous article, the Virtual Library launch is being accompanied by a range of activities to ensure that it doesn’t go unnoticed in Second Life. Regular workshops are being held at the current library for the public, who are then able to use the computers at the library to access Second Life or go home and try it themselves. Those who don’t fancy signing up for Second Life can either view fly-through videos of the library or submit their comments using questionnaires.
For more information about the launch of the Virtual Library, you see the press releases from Birmingham City Council and from Daden, the company that created the model. I’m going to get an update from library staff after their current phase of outreach work, so watch this space!
Can you spot me?
Posted in good practice, News, Projects, Trends | 1 Comment »
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19. June 2011 – 12:28 by Francesco Molinari
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In the aftermath of the three consecutive election rounds held between mid-May and mid-June this year – two administrative ballots and a referendum day – which have been unanimously seen as a defeat for the ruling center-right majority and particularly for the Prime Minister Mr. Silvio Berlusconi, many political commentators have strongly made the point that social networks (particularly Facebook, Twitter and YouTube) played a major role in determining the new prevailing orientation of Italian voters.
To be honest, the argument is not new. Already in the 2006 general election, a survey of electoral flows showed that the citizens embedded in homogeneous partisan networks were comparatively more influenced than those who discussed politics within heterogeneous networks that do not uniformly support a single political position. In both cases, the effects of interpersonal networks on voting behavior turned out to be stronger than those of TV news programs and generalist talk shows.
However, the big difference this time – particularly in the case of the referendum, since the administrative ballots were involving only part of the Italian population, though also including important cities like Milan, Turin, Bologna and Naples – is that almost all nationwide TV channels did not provide any coverage of the election day till the very last week of campaign. Critics attributed this lack of transparency to the fact that 5 out of 7 channels (three private and two public) are controlled by the media tycoon and elected PM Silvio Berlusconi, and that the referendum was putting into question the building blocks of his government’s policy stance: from privatization of a public service like tap water supply to the rebuilding of nuclear power plants in Italy, not to forget the controversial law that had suspended de facto the numerous ongoing trial hearings of the Prime Minister till the end of his mandate.
Knowing that the majority of voters would have repelled these acts – the argument continues – the Government’s unspoken strategy was aimed to prevent the 50,001% quorum (percentage of population going to the polls) that is required to make a referendum’s results effective, according to the Italian Constitution, differently from any normal election. Parts of that strategy were reportedly: the decision taken by the Ministry of Interior to postpone the referendum day till the beginning of school holidays in Italy, the slow start-up of the usual TV video clips instructing citizens how to vote as well as of the electoral talk shows in the national TV channels (a delay that was formally blamed by the National Telecommunication Authority), and other hilarious happenings like TV news speakers making mistakes on the actual election date, or fake weather forecasts announcing the sunshine and inviting people to go off on leisure trips… The same appeal, by the way, which was indirectly made to the electorate by key members of the incumbent majority.
Thus, while the impact of television on voting was being sterilized somehow, Italy registered an explosion of political discussions and particularly word of mouth spreading on social networks, with hundreds of Facebook groups created ad hoc and Twitter messages sent around to promote participation of friends and relatives in the referendum day (the assumption being that once reached the quorum, there would be no doubt on the results; in fact, the “aye’s” to abrogation ultimately won 95-5). Statistics available from Google Insights clearly show how the public’s interest on making web searches on the word “referendum” was steadily growing in the two weeks before. Here again, some humorous peaks were reached: for instance, Madonna’s latest hit being forced to change from “Vogue” to “Vote!“, or the TV information service for the hearing impaired becoming a pretext for mockery of Government censorship on how to vote.
Most of these video clips have relied on YouTube and other similar repositories to support viral distribution to peers and reach the top headlines of printed – as well as Internet – press. Yet, it remains fairly undemonstrated that a decisive push to voters orientation has been a direct consequence of this exposure. For instance, according to an instant poll realized by IPR Marketing on the aftermath of referendum day, 81% of former Berlusconi’s party voters and 64% of “Terzo Polo” (the main center opposition party) did actually stay at home on the referendum day, compared with 10% of left party supporters and a surprising 49% of the Northern League followers (the biggest ally in the Prime Minister’s coalition).
To conclude, while the political effects of social networks seem to have been enhanced by a partisan, purposeful reaction to a Government’s instrumental exploitation of traditional media and particularly TV, real impact seems to have more likely occurred within the center-left opinion area – by the way, the 2006 general election also saw the victory of a leftist majority, and part of the Northern League’s electorate is said to be made of former center-left voters – while the persistent power of television on electoral behavior is not decisively disconfirmed. Further research is needed to assess whether this election round marked a real breakthrough in the Italian politics or is simply another step of the long march towards wider engagement of “ordinary” people in the electronic participation arena.
Posted in experince, Trends | 1 Comment »
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7. June 2011 – 11:44 by John Heaven (TuTech Innovation GmbH)
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Photo by Wrote on Flickr
Like their counterparts worldwide, local authorities in Germany are working out how to surf the web in something that is more like a huge ship than a surfboard, and how to provide something that surfers want instead of intruding on what they are doing and making them flee for the safety of the beach. As one PEP-NET Member, the City of Hamburg, publishes its social media guidelines, I review social media in German public administration.
The current issue of Kommune 21, a German E-Government magazine, gives a good overview of the social media landscape in Germany. There is a piece on Stuttgart’s comprehensive strategy for integrating several social media tools to ensure that their message gets to its target audience whilst remaining open to feedback; the City of Moers is also trying out several social media tools and has developed social media guidelines; and the City of Braunschweig reports how it has helped create a community of equals, Facebook users who exchange insider tips on which restaurants and cafés to go to.
However, Germany is well known for its suspicion of anyone who attempts to collect their data, whether the state’s pre-emptive collection of telephone records or Google’s photographing people’s houses for Street View. (Try taking a tour of a German residential area on Google Street View and you will see that many people have had their houses blurred out.) This issue will not go away, what with the increasing importance of cloud computing and the wealth of online applications that we use day to day. So Datenschutz, or data protection, is high on the agenda and warrants a place in all social media guidelines, including Hamburg’s.
Hamburg’s recently published guidelines explain some of the most common tools, describing social media use by German local authorities and providing examples of scenarios in which social media could be used. The case studies come from across Germany and indeed from across the world: from San Francisco’s activities on Twitter to the Stadtwiki Karlsruhe via Maerker Brandenburg, the Fix My Street-like service that allows citizens to report problems to their local authority and view status updates online.
On top of that, the suggested scenarios illustrate what can be achieved with social media, and how to go about it. These fictional scenarios are: a directorate uses Facebook, a district office publicises times for vaccinations on Twitter, the Culture Directorate posts videos of cultural events on YouTube, the HR department uses XING to acquire new staff, a senior official blogs, and a directorate conducts a survey with SurveyMonkey.
Each of these scenarios is accompanied by a flowchart which really nails down the procedure that has to be gone through when setting up something as simple as a WordPress blog: the departments that have to be consulted, the problems that have to be anticipated, the extra work involved and issues that have to be considered. I found this part especially interesting because, although it may seem onerous to go through such a long procedure for setting up a Twitter account, I think it is right to be honest with the public and employees about the reality of social media within a large public sector organisation like Hamburg.
So there is a lot going on in Germany in the field of open government, which thanks to projects such as Apps 4 Berlin and Munich Open Government Day, which open data to the public and encourage enthusiasts to develop apps that make use of them, is not limited to social media use. Maybe more on that in a later blog post …
Posted in good practice, members, News, Projects, Trends | 1 Comment »
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16. March 2011 – 10:06 by Bengt Feil (TuTech Innovation GmbH)
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We have seen countless examples of digital campaigns interlocking with offline activities aimed at protesting against something or the other. And even though I agree that protest campaigns can be very important we have seen far less examples of digital activism for a particular thing. I would like talk about one initiative that makes use of the net and our role as consumers to facilitate actual positive change in the offline world.
The Carrotmob initiative was started in San Francisco in 2008 and wants to make use of strategic consumption to change businesses behaviour. The video below shows how this approach works:
How Organized Consumer Purchasing Can Change Business from carrotmob on Vimeo.
The key aspect is that all participants, consumers and businesses, can achieve their goals without damaging the other. The buycott (as opposed to boycott), as it is sometimes called, does make use of core market principles and therefore is a “capitalist friendly” way of activism.
Even though the actual actions or buycotts are very local the initiative has spread to many countries all over the world. The internet is used both to communicate on the worldwide scale and to organise the local events. The organisers make use of their own websites and platforms like Facebook or Twitter to, in the end, organize offline activities.
Form this point of view the net is just a tool which helps to globalize and organize a creative form of activism. But I would argue that this kind of coordinated action and the quick spread to this many countries would not have been possible without the use of the net a tool for communication.
Thanks to Thore for introducing me to the idea.
Posted in Tools, Trends | 3 Comments »
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3. February 2011 – 00:06 by Francesco Molinari
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On January 31st, a group of academic researchers, city managers and consultancy professionals was gathered into a single-day expert advisory meeting led by IPTS, the European Commission’s Institute on Prospective Technological Studies, and Eurocities, the network of major European cities, to discuss and evaluate the preliminary results of an exploratory study carried out jointly by the two organisations over the past couple of years.
The study, called EXPGOV, has by now collected a huge amount of evidence on the most likely areas of impact of ICT on governance, based on a survey of about 60 out of 446 EU cities with 100,000 inhabitants or more from all 27 Member States (plus Croatia and Switzerland), and later on the preparation and analysis of four detailed case studies (Barcelona, Berlin, Manchester, and Tallin), the results of which were presented for the first time during the meeting.
In my opinion, the big merit of this effort is to have raised the issue of assessing ICT impact on middle- and large- sized city governance on a systematic basis in Europe – probably for the first time ever, as strange as this may appear. In that respect, it is a preliminary answer given to the key questions: “Where do we stand? Where should we go?” and also the photograph of work in progress, showing a fair deal of convergence between old and new Member States, south and north of Europe, relatively larger and smaller communities, both in terms of problems tackled with and solutions offered to approach them. Particularly the survey questionnaire (which was anonymously filled out by several kinds of stakeholder, including city managers or their delegates) provided evidence of a number of “flagship projects” that must have been making the difference in a number of European city contexts.
Read the rest of this entry »
Posted in ICT, News, Trends | No Comments »
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21. January 2011 – 10:15 by Bengt Feil (TuTech Innovation GmbH)
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Yesterday Eric Schmidt stepped down as CEO of Google and he will act as the executive chair starting April 2010. The founder Larry Page will take over the day-to-day operations of the company (Sergey Brin will mainly focus on product development from now on). The impacts of these changes are discussed all over the web and I will not try to do that here.
But there is another interesting angle on this whole issue. In his role as executive chair Mr Schmidt will be working on Government relations more heavily than before which might have a major impact on how the net is regulated and how Google interacts with government – which in turn could influence the field of eParticipation.
Taking this into account it makes sense to take a look at what Mr Schmidt said about his plans in terms of government relations. In the Q4 2010 Earnings Call he stated that he thinks that the problems Google had with governments in last few years (accidental collection of wifi data or the Streetview debate in Germany) might stem from the fact that “people don´t really understand what we really do and what we don´t do”. He follows up with the statement that the core strategy will be do communicate more intensely with regulators and government – “We are trying to be as transparent and collaborative as possible”. He also makes clear that Google thinks that regulators have an important job to do and that “they are there for a reason and we respect that”.
While Mr Schmidt makes clear that there is a need for more communication between government and the company he also says that he thinks that what Google does is “very pro competitive” – answering the complains that Google might behave anti-competitive in some areas like for example favouring their own products in search results.
In summary it looks like if Mr Schmidt will be more active in working with governments in the next years and I would argue that it is good for both the company and governments. Without a doubt he is a very knowledgeable and straight discussion partner for governments and from a citizen’s point of view his involvement might help to both improve internet regulations and speed up the process towards them.
Picture from Techcrunch.com
Posted in News, Trends | 1 Comment »
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