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10 principles for a Public Administration 2.0

2. November 2009 – 00:12 by Roberto Zarro

A decalogue like a work in progress, to promote the idea and the principles of a new Public Administration more able to act and operate in the era of the Nets. This is the “Manifesto Amministrare 2.0”, conceived in draft version during the last edition of the Forum PA (an annual exhibition dedicated to the innovation in the public sector, who takes place in Rome), and currently under discussion, on and off line, for the realization of a 1.0 version of the document to present next year in the next edition of the Forum. The Manifesto was recently discussed at the Venezia Camp, event who took place in Venice at the end of October and who was participated by hundreds of innovators coming from enterprises, ONG and public administrations. Among them, also the Emilia-Romagna Region.

The Venetian event permitted to collect a lot of ideas and suggestions useful to the writing of the document. First of all, anyway, it was very important to understand that many italian Administrations, and inside them politicians, managers and civil servants, are strongly convinced that the Public Administration need to embrace, at least partially, that “web 2.0 philosophy” who is changing the web and, more important, the life of organizations, enterprises and millions of people.

The beta version draft of the “Manifesto Amministrare 2.0” can be read and discussed (in italian) at the following link. Here follow its ten key points and principles:

  1. The role of politics
    Politicians must be able to take responsibility of their choices.
  2. The organizational dimension
    Public Administrations must change their organization and their procedures, pursuing a new idea of relationship with citizens and abandoning the self-approach.
  3. The Net as a right
    The access to the Net, specially to broadband, must be easy and cheap everywhere.
  4. Beyond the cultural divide
    Citizens must be helped to develop a new digital culture.
  5. The involvement of citizens
    There’s no Public Administration 2.0 without a strong intervention in favour of participation.
  6. The multi-channel approach as opportunity
    Service are really tailored if there’s attention to the channels more appropriate for the different users’ target.
  7. Disintermediation to better act
    To promote a Public Administration no more “one way” and finally “2.0” is important to foster a bigger disintermediation between institutions and citizens.
  8. Re-start form the semantics of public contents
    The semantics presentation of public information, services and contents must be conceived with the final users and open to folksonomies.
  9. Software as enabling factor
    Software used in public sector must be open and re-usable by other administrations.
  10. Foster the development of active communities
    User groups and social networks must be considered as a fundamental stimulus to design public web services, starting from their desires and indications.


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