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The value of search in eParticipation

22. November 2009 – 15:44 by Fraser Henderson - ICELE

How do we measure the value of search in eParticipation?

Some slides from Google UK here on this topic, presented at the annual Consultation Institute Technologies for participation event in November 2009.  Ok, so they are very UK centric but interesting considering 43% of traffic to government sites come from search engines.

We’re beginning to quantify technology savings in a much more tangible way than ever before, timely considering the global recession.  Take the recent example of the Los Angeles City Council who are replacing their  existing e-mail system (which it has used for the past seven years).

A new five-year contract has been signed with Google mail at a cost  of $17.5 million.  The city’s current e-mail system has been prone to crashes, which has hurt employees’ productivity. In addition, the city lacked disaster recovery for its e-mail system — a shortcoming that Gmail will address.

The city estimates that moving its 30,000 employees to Gmail will save $5.5 million over five years, reduce the number of servers needed for e-mail from 90 to a few dozen, and cut nine positions from the Los Angeles Information Technology Agency.

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